Pilot Launch Offer
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Effective date: 24 June 2026
Welcome to My Home Call. These Terms of Use (“Terms”) constitute a legally binding agreement between you (“End User” or “you”) and My Home Call Ltd. (“My Home Call,” “we,” “us,” or “our”) governing your access to and use of the My Home Call software application and any associated services, features, content, and documentation (collectively, the “Service” or “Application”).
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PLEASE READ THESE TERMS CAREFULLY. BY REGISTERING FOR, ACCESSING, OR USING THE MY HOME CALL APPLICATION, WEBSITE, OR A MY HOME CALL KIOSK, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREED TO BE BOUND BY THESE TERMS. IF YOU DO NOT AGREE TO THESE TERMS, YOU MAY NOT ACCESS OR USE THE APPLICATION OR SERVICES. |
My Home Call is a personal safety tool designed to help you reconnect with a trusted contact when it matters. It enables users to securely store and manage identity and emergency contact details in our secure cloud platform. This information is designed to be quickly and securely accessible via secure authentication from any compatible internet connected device, primarily for use in situations where a user has lost access to their mobile phone or is unable to access their own device.
When a profile is accessed, the Service may provide an option to send a pre-written message or place a call to the user’s chosen emergency contact, using the options presented within the Service.
The Service is also delivered through My Home Call kiosks installed in participating schools and other host venues. A kiosk is a shared interaction terminal that allows a registered user to identify themselves and trigger a pre-configured contact action. At a school kiosk this action is an SMS to a verified emergency contact: voice calling is disabled at school kiosks, and the SMS includes the user’s What3Words location. The kiosk itself does not store personal data; all matching and contact handling is performed on My Home Call’s servers. Please see the Privacy Policy and Data Retention Policy for further detail.
At the date of these Terms, the Service is offered to users in the United Kingdom only and is distributed exclusively via the Apple App Store and Google Play Store. We operate on the principle of regional data localisation: where the Service is expanded to additional territories, personal data relating to users in that territory will be stored on servers located within that territory. We will update these Terms to disclose the territories served at the point of any such expansion.
My Home Call offers both Free and Paid access options, as presented to you at the point of registration or purchase.
2.1 Free Tier (One Profile + One Emergency Contact)
We offer a free option that allows you to store and access one user profile (the “Free Tier”) and add one emergency contact.
When your profile is accessed, the Service may allow you to send a pre-written message to your emergency contact from any compatible internet-connected device, using the option presented within the Service.
The Free Tier may include feature limits (for example, number of profiles, number of contacts, and other functionality) and these limits may change over time. Any limits and inclusions will be shown to you in the Application or on our website.
2.2 Paid Plans / Subscriptions
We may offer paid plans (including pilot pricing or promotional pricing) that enable additional functionality, such as additional profiles, additional contacts, and/or other premium features. Pricing, billing cycle, and what is included will be displayed during the subscription process.
If you subscribe, you authorise us to charge your chosen payment method for the applicable fees. All fees are charged in GBP (£) unless stated otherwise. Fees are non-refundable, except as required by law.
2.3 Pilot Launch / Promotional Pricing
From time to time, we may offer My Home Call under a pilot launch or special offer (for example, an early adopter rate). If you join a pilot or promotional offer, you agree to the specific terms shown at checkout or during the offer period. We reserve the right to adjust pricing after a pilot or promotional period ends, with prior notice to existing subscribers where required.
2.4 Changes to Plans
We may add, remove, or change plan features (including the Free Tier) to reflect product improvements, security, legal requirements, or operational needs. Where changes materially reduce paid plan features you have purchased, we will provide notice within the Application, on our website, and/or via email as appropriate.
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MY HOME CALL IS NOT A REPLACEMENT FOR, AND DOES NOT DIRECTLY INTERFACE WITH, EMERGENCY SERVICES. |
Official emergency services (e.g., 999/911/112 operators or responders) are not directly integrated with our system and do not automatically receive data from My Home Call.
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IN ANY LIFE-THREATENING OR URGENT EMERGENCY SITUATION, YOU MUST ALWAYS DIAL YOUR LOCAL EMERGENCY NUMBER IMMEDIATELY (e.g., 999 in the UK, 911 in the US). |
My Home Call is a supplementary tool designed to help reconnect you with your chosen emergency contact and share location when needed. It is not a substitute for calling emergency services directly.
We are committed to full user control and transparency regarding your data. Your decision to register and store your information is entirely voluntary. No data is stored or made accessible without your explicit consent (or, for users under 13, the verifiable consent of a parent or legal guardian).
You acknowledge and agree to use the Service’s authentication methods (which may include device-based biometrics such as Face ID or fingerprint recognition on your personal device, or facial recognition at a My Home Call kiosk) to securely access your My Home Call profile. The authentication used will depend on the device or kiosk and the methods provided by the Service at the time.
Your privacy and the security of your data are our highest priority. My Home Call Ltd is the sole data controller for the personal data processed through the Service. Your data is encrypted and stored securely on servers located within the United Kingdom. My Home Call employs industry standard security measures to protect your information.
When accessed from a shared or unfamiliar device, no personal data is permanently stored on that device. For security, when accessed from a device other than your primary registered device (or where we detect higher risk access), your information may be visible only for a limited period (for example, up to 15 minutes), after which it automatically becomes inaccessible from that device until re-authenticated.
You retain full control over your data. You may update, modify, or delete your data at any time directly through the Application.
Your What3Words location data may be sent to your selected emergency contact when your profile is accessed and you trigger location sharing (or where the Application indicates location sharing is active).
Our Privacy Policy (MHC-LEG-PP-001) provides detailed information on how we collect, use, store, process, and protect your personal data, including how data is handled when you use a My Home Call kiosk. Our Data Retention Policy (MHC-LEG-DRP-001) sets out how long we retain different categories of data. By using the Service, you agree to the terms of both.
My Home Call may be used by children, including those under 13, provided that the account is set up and managed by a parent or legal guardian. For a user under 13, a parent or legal guardian must register the account, provide verifiable consent (including consent to biometric processing where applicable), and agree to these Terms on the child’s behalf, and remains responsible for the account. Users aged 13 and over may register and manage their own account. In a school setting, the parent or legal guardian of a child under 13 is responsible for registering the child and providing consent.
You agree to use the Service only for your personal safety and communication in genuine situations where you need quick access to your profile and emergency contact (for example, when your phone is lost, dead, or inaccessible, or when using a My Home Call kiosk at a participating school).
You also agree not to use My Home Call for any unlawful, fraudulent, abusive, harassing, or disruptive purposes. This includes, but is not limited to: storing or transmitting illegal, offensive, harmful, or inappropriate content; impersonating anyone; interfering with or disrupting the Service’s performance or data; attempting to gain unauthorised access to the Service or its networks; using automated systems or software to extract data for purposes other than your intended personal use; or any activity that breaches our Fair Usage Policy (Section 10).
The way My Home Call works depends on a stable internet or mobile network connection. We cannot guarantee the Application will always be accessible or work perfectly in areas without good connectivity.
The Application might not be compatible with all devices or operating systems. It is your responsibility to ensure your device meets the technical requirements for the Service.
While My Home Call provides a place to store information, we are not responsible for how accurate or complete the information you enter is. You are solely responsible for keeping your data up to date.
The Application, including all its software, designs, text, graphics, logos, icons, images, audio clips, video clips, data compilations, and the compilation thereof, and all intellectual property rights related thereto (including copyrights, trademarks, patents, trade secrets, and other proprietary rights), are the exclusive property of My Home Call Ltd. or its licensors.
You are granted a limited, non-exclusive, non-transferable, revocable licence to use the Application solely in accordance with these Terms. No ownership rights are transferred to you.
“As Is” Basis: THE APPLICATION IS PROVIDED “AS IS” AND “AS AVAILABLE,” without any warranties of any kind, whether express or implied. This includes, but is not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement, or course of performance.
No Guarantee: MY HOME CALL DOES NOT PROMISE that the Service will be uninterrupted, secure, error free, free of viruses or other harmful components, or that any defects will be corrected. We also do not guarantee that the Service will meet your specific requirements or expectations.
Limitation of Liability: To the fullest extent permitted by law, My Home Call, its affiliates, directors, employees, agents, suppliers, or licensors will not be liable for any indirect, punitive, incidental, special, consequential, or exemplary damages. This includes, without limitation, damages for lost profits, goodwill, use, data, or other intangible losses. These limitations apply whether the damages arise from your use of, or inability to use, the Service, even if My Home Call has been told that such damages are possible.
In any case, My Home Call’s total overall liability to you for all damages will not exceed the amount of fees you paid to My Home Call for the Service during the twelve (12) months immediately before the claim. If you are using only the Free Tier, My Home Call’s total liability will not exceed £0 to the maximum extent permitted by law.
Nothing in these Terms shall limit or exclude My Home Call’s liability for: death or personal injury caused by our negligence; fraud or fraudulent misrepresentation; any breach of the terms implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982; or any other liability that cannot be limited or excluded by applicable law (including the Consumer Rights Act 2015).
Your use of My Home Call is subject to our Fair Usage Policy, which outlines acceptable and prohibited uses of the Service to ensure equitable access and performance for all users. The Fair Usage Policy is incorporated into these Terms by reference. My Home Call reserves the right to monitor usage and take appropriate action, including suspension or termination of your account, if usage is deemed to be in breach of this policy.
You agree to indemnify, defend, and hold harmless My Home Call, its affiliates, directors, officers, employees, and agents from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable legal fees) that such parties may incur as a result of or arising from your (or anyone using your account’s) violation of these Terms or any applicable law or regulation. This clause does not apply to the extent that it would not be enforceable against you as a consumer under applicable law.
You can terminate your My Home Call account at any time by following the instructions in the Application. When you terminate your account, your data will be deleted according to our Privacy Policy and Data Retention Policy.
My Home Call may suspend or terminate your access to the Service, completely or partially, where you are in material breach of these Terms, the EULA, or the Fair Usage Policy, or where required by law. We will give you reasonable notice where possible. My Home Call will not be responsible to you or any third party for terminating your access to the Service in such circumstances.
When your access is terminated, all your rights and licences under these Terms will immediately end. Sections about intellectual property, disclaimers, limitation of liability, indemnification, governing law, and general provisions will remain in effect even after termination.
My Home Call may change or update these Terms from time to time to reflect changes in our Service, business practices, or legal requirements.
We will let you know about any material changes by posting the updated Terms on our website or in the Application, or by sending an email to your registered address.
If you continue using the Service after these changes, this means you accept the new Terms. If you do not agree with the new Terms, you may stop using the Service and terminate your account.
These Terms are governed by and interpreted according to the laws of England and Wales, without considering its conflict of laws principles. You agree to settle any disputes related to these Terms or the Application exclusively in the courts located in England and Wales.
If you have a concern about how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection. Details are available at ico.org.uk.
These Terms, along with the End User Licence Agreement (EULA), Privacy Policy, Data Retention Policy, and Fair Usage Policy, form the entire agreement between you and My Home Call about using the Service. They replace any previous agreements or discussions, whether written or spoken.
If any part of these Terms is found to be invalid or unenforceable by a court, the remaining parts will still be fully in effect.
If My Home Call does not enforce any part of these Terms, it does not mean we are giving up that right or any other right.
You cannot assign or transfer your rights or obligations under these Terms without My Home Call’s written permission. My Home Call may assign its rights and obligations under these Terms without any restrictions, provided that this does not reduce your rights as a consumer.
For any questions, concerns, or support regarding these Terms or the My Home Call Service, please contact us at:
My Home Call Ltd.
Email: hello@myhomecall.com
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By clicking “I Agree,” “Accept,” or by installing, accessing, or continuing to use the My Home Call Application or a My Home Call kiosk, you confirm that you have read, understood, and agreed to be bound by these Terms of Use. |
My Home Call Ltd
Company Registration 15993816 | Registered in England and Wales
www.myhomecall.com
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