Pilot Launch Offer
Join now and enjoy a full year of service for only £5.95
Effective Date: 7th July 2025
Welcome to My Home Call. These Terms of Use (“Terms”) constitute a legally binding agreement between you (“End User” or “you”) and My Home Call Ltd. (“My Home Call,” “we,” “us,” or “our”) governing your access to and use of the My Home Call software application and any associated services, features, content, and documentation (collectively, the “Service” or “Application”).
PLEASE READ THESE TERMS CAREFULLY. BY REGISTERING FOR, ACCESSING, OR USING THE MY HOME CALL APPLICATION OR WEBSITE, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREED TO BE BOUND BY THESE TERMS. IF YOU DO NOT AGREE TO THESE TERMS, YOU MAY NOT ACCESS OR USE THE APPLICATION.
My Home Call is a personal safety tool designed to help you in emergencies. It enables users to securely store and manage their emergency contact details and vital medical information (including but not limited to allergies, current medications, pre-existing conditions, and location preferences) in our secure cloud platform. This information is designed to be quickly and securely accessible via biometric authentication from any compatible internet connected device, primarily for use in situations where a user has lost access to their mobile phone or is incapacitated.
We’re excited to offer My Home Call under a special pilot launch program. During this initial pilot phase, access to My Home Call is available at a reduced fee of £5.95 per year. This special rate is exclusively for early adopters joining our pilot program. By subscribing, you agree to the specific billing cycle and cancellation policies presented to you during the subscription process. My Home Call reserves the right to adjust fees after the conclusion of the pilot phase, with prior notice to existing subscribers. All fees are charged in GBP (£). You authorise us to charge your chosen payment method for the applicable fees. Fees are non-refundable, except as required by law.
MY HOME CALL IS NOT A REPLACEMENT FOR, AND DOES NOT DIRECTLY INTERFACE WITH, EMERGENCY SERVICES.
While My Home Call securely stores and provides access to your critical medical information, please be aware that official emergency services (e.g., 999/911/112 operators or responders) are not yet directly integrated with our system or automatically using the data from My Home Call.
IN ANY LIFE THREATENING OR URGENT EMERGENCY SITUATION, YOU MUST ALWAYS DIAL YOUR LOCAL EMERGENCY NUMBER IMMEDIATELY (e.g., 999 in the UK, 911 in the US).
My Home Call is a supplementary tool designed to assist in situations where you or others (such as bystanders or first responders) need quick, manual access to your information. It is not a substitute for calling emergency services directly or for professional medical advice or treatment.
We are committed to full user control and transparency regarding your data: Your decision to register and store your emergency contact and medical information is entirely voluntary. No data is stored or made accessible without your explicit consent. You acknowledge and agree to use your device’s biometric authentication (e.g., Face ID or fingerprint recognition) to securely access your My Home Call profile. This feature relies on your device’s native biometric capabilities. You understand that if another person activates your profile (e.g., a first responder, a bystander assisting you, or a family member), it’s done with the intention of providing emergency support or assistance.
Your privacy and the security of your data are our highest priority: Your data is encrypted and stored securely in the cloud. My Home Call employs industry standard security measures to protect your information. When accessed from a shared or unfamiliar device, no personal data is permanently stored on that device. For security, when accessed from a device other than your primary registered device, your information is visible for a maximum of 15 minutes, after which it automatically becomes inaccessible from that device until re authenticated. You retain full control over your data. You may update, modify, or delete your data at any time directly through the Application. Your What3Words location data will be sent to your selected emergency contacts when your profile is accessed. Our comprehensive Privacy Policy provides detailed information on how we collect, use, store, process, and protect your personal data. By using the Service, you agree to the terms of our Privacy Policy.
You must be at least 13 years old to register for and use My Home Call. If you are under 13, you need to get and provide proof of parental or guardian consent to use the Service. You agree to use the Service only for your personal safety and communication in genuine emergencies or situations where you need quick access to your medical information. You also agree not to use My Home Call for any unlawful, fraudulent, abusive, harassing, or disruptive purposes. This includes, but is not limited to: storing or transmitting illegal, offensive, harmful, or inappropriate content; impersonating anyone; interfering with or disrupting the Service’s performance or data; trying to get unauthorised access to the Service or its networks; using automated systems or software to extract data for purposes other than your intended personal use; or any activity that breaks our Fair Usage Policy (Section 10).
The way My Home Call works depends on a stable internet or mobile network connection. We can’t guarantee the Application will always be accessible or work perfectly in areas without good connectivity. The Application might not be compatible with all devices or operating systems. It’s your responsibility to make sure your device meets the technical requirements for the Service. While My Home Call gives you a place to store information, we aren’t responsible for how accurate or complete the medical or contact information you enter is. You are solely responsible for keeping your data up to date.
The Application, including all its software, designs, text, graphics, logos, icons, images, audio clips, video clips, data compilations, and the compilation thereof, and all intellectual property rights related thereto (including copyrights, trademarks, patents, trade secrets, and other proprietary rights), are the exclusive property of My Home Call Ltd. or its licensors. You are granted a limited, non-exclusive, non-transferable, revocable licence to use the Application solely in accordance with these Terms. No ownership rights are transferred to you.
“As Is” Basis: THE APPLICATION IS PROVIDED “AS IS” AND “AS AVAILABLE,” without any warranties of any kind, whether express or implied. This includes, but isn’t limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement, or course of performance.
No Guarantee: MY HOME CALL DOESN’T PROMISE that the Service will be uninterrupted, secure, error free, free of viruses or other harmful components, or that any defects will be corrected. We also don’t guarantee that the Service will meet your specific requirements or expectations.
Medical Advice: MY HOME CALL DOES NOT PROVIDE MEDICAL ADVICE. The information stored and accessible through the Service is for informational purposes only. It’s not meant to replace professional medical advice, diagnosis, or treatment. Always seek the advice of a qualified healthcare provider for any medical questions or concerns you have.
Limitation of Liability: To the fullest extent allowed by law, My Home Call, its affiliates, directors, employees, agents, suppliers, or licensors will never be liable for any indirect, punitive, incidental, special, consequential, or exemplary damages. This includes, without limitation, damages for lost profits, goodwill, use, data, or other intangible losses. These limitations apply whether the damages arise from your use of, or inability to use, the Service, even if My Home Call has been told that such damages are possible. In any case, My Home Call’s total overall liability to you for all damages will not exceed the amount of fees you paid to My Home Call for the Service during the twelve (12) months immediately before the claim.
Your use of My Home Call is subject to our Fair Usage Policy, which outlines acceptable and prohibited uses of the Service to ensure equitable access and performance for all users. The Fair Usage Policy is incorporated into these Terms by reference. My Home Call reserves the right to monitor usage and take appropriate action, including suspension or termination of your account, if usage is deemed to be in breach of this policy.
You agree to indemnify, defend, and hold harmless My Home Call, its affiliates, directors, officers, employees, and agents from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable legal fees) that such parties may incur as a result of or arising from your (or anyone using your account’s) violation of these Terms or any applicable law or regulation.
You’re in control of your My Home Call account. You can delete your account at any time by using the “Delete Account” button found in the application settings. When you do, your data will be handled and deleted according to our Privacy Policy.
My Home Call can suspend or terminate your access to the Service, fully or partially, at any time, with or without reason or notice. This includes situations where you violate these Terms, the End-User License Agreement (EULA), or the Fair Usage Policy. We won’t be liable to you or any third party for terminating your access to the Service.
When your access is terminated, all your rights and licenses under these Terms will immediately end. However, sections concerning intellectual property, disclaimers, limitation of liability, indemnification, governing law, and general provisions will remain in effect even after termination.
My Home Call can change or update these Terms at any time, at our discretion. This might happen to reflect changes in our Service, business practices, or legal requirements. We’ll let you know about any big changes by posting the updated Terms on our website or in the Application, or by sending an email to your registered address. If you continue using the Service after these changes, it means you accept the new Terms. If you don’t agree with the new Terms, you must stop using the Service.
These Terms are governed by and interpreted according to the laws of England and Wales, without considering its conflict of laws principles. You agree to settle any disputes related to these Terms or the Application exclusively in the courts located in England and Wales.
These Terms, along with the End User Licence Agreement (EULA), Privacy Policy, and Fair Usage Policy, form the entire agreement between you and My Home Call about using the Service. They replace any previous agreements or discussions, whether written or spoken.
If any part of these Terms is found to be invalid or unenforceable by a court, the remaining parts will still be fully in effect.
If My Home Call doesn’t enforce any part of these Terms, it doesn’t mean we’re giving up that right or any other right.
You can’t assign or transfer your rights or obligations under these Terms without My Home Call’s written permission. My Home Call, however, can assign its rights and obligations under these Terms without any restrictions.
For any questions, concerns, or support regarding these Terms or the My Home Call Service, please contact us at:
My Home Call Ltd. Email: hello@myhomecall.com
By clicking “I Agree,” “Accept,” or by installing, accessing, or continuing to use the My Home Call Application, you confirm that you have read, understood, and agreed to be bound by these Full Terms of Use.
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