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Emergency contacts and essential medical info stored in the cloud, accessed when you need them from anyone's device with your biometrics.
My home call is an emergency contact app that can be used by or for you in times of emergency.
When would it be used by you?
Should you lose access to your phone, forgotten, lost, stolen, in someone’s bag or just flat, My Home Call can be used by you from anyone’s device by visiting our website, selecting Identify and entering your name and scanning your face. You will then have the option to send a prewritten message or call one of your contacts. My home call will also send your What3words location to your emergency contact.
When would it be used for you?
If you lose consciousness, are confused, or don’t know your name, My Home Call can be used for you. (Providing you have been previously set up on the system) your face and fingerprints can be scanned to display your first name, any saved medical information, your emergency contacts. This can be done by anyone by visiting our website selecting identify and scanning your face and fingerprints. Should they conect with your emergency contacts, your what3words location will also be shared.
All data access is time limited, and nothing is stored on the device you borrow or is used.
Protecting your personal data is our highest priority. All your information, emergency contacts, medical details, and biometric access is securely stored in the cloud using end-to-end encryption.
Your data is never stored on the device you use to access it, and access is only granted through your unique biometric verification (such as fingerprint or face ID).
When your data is accessed in an emergency, it is only visible for 15 minutes before automatically expiring. We follow strict data protection regulations and never share your information with third parties. You are always in control, and we only process your data with your full consent.
No, even if someone has your phone, they cannot access your My Home Call information without your biometric authentication (such as your fingerprint or face ID). Your emergency contact details, and medical info are securely stored in the cloud and never saved directly on your device. This means your data remains protected, even if your phone is lost or stolen. Only you can unlock and access your profile, ensuring complete control and privacy.
After an emergency call is made through My Home Call, your information is only accessible for a short, secure window 15 minutes to ensure the call and any shared data (like your What3Words location or medical info) serve their purpose at that time.
Once that time is up, access automatically expires, and no data is stored on the device used to make the call. Your personal information remains securely encrypted in the cloud, accessible only with your biometric authentication. This ensures both immediate safety and long-term privacy.
No, My Home Call does not track your location continuously. Your location is only accessed when you activate an emergency call / message, and it’s used solely to share your current What3Words location with your chosen emergency contacts.
We do not collect or store ongoing location data. Your privacy is a top priority location access is permission based, temporary, and only triggered by you in a time of need.
Yes. Your data remains secure even if the donor phone is connected to an unsecured Wi-Fi hotspot. My Home Call uses encrypted HTTPS connections to transmit information, meaning your personal and emergency data is protected during transfer. Additionally, no data is ever stored on the donor device, further reducing any risk of exposure.
No, your data is never shared with government bodies or third parties without your explicit consent. My Home Call is committed to full data privacy and protection. Your information is securely stored and encrypted, and it is only accessible by you or those you authorise during an emergency interaction. We comply with all relevant data protection laws, including the UK GDPR. In rare legal circumstances such as a valid court order limited data may be requested, but we will always inform you unless legally prohibited from doing so.
When someone uses My Home Call to access your emergency contacts, only the contact’s first name and the prewritten message options are visible.
The phone number is not displayed or shared. When a message is sent, it’s handled securely by our system in the background this helps protect your contact’s privacy and prevents misuse or fraud.
Yes, My Home Call is fully committed to protecting your data and privacy. We comply with all applicable data protection laws, including:
We ensure:
As we expand globally, we will continue to meet the requirements of each region’s data privacy legislation to keep your information safe.
No. Emergency contacts will not have access to the donor phone's number.
When someone uses a donor phone to activate My Home Call, the system:
This ensures the privacy of the person offering their phone and protects against unwanted contact or misuse.
My Home Call collects no personal data from a donor phone.
When someone uses your device to access their My Home Call account (e.g., in an emergency), the process is designed to be secure, anonymous, and non-invasive.
Here's what happens:
This ensures your privacy is fully protected while still allowing someone else to get help quickly and safely.
Yes, absolutely, if you're using your phone to help someone contact their emergency contact through My Home Call, and the system initiates a call (in the premium version), you can use your phone’s speaker function just like any normal call.
However, here are a few things to keep in mind:
Best Practices for Sharing Your Phone Safely:
The guide will be available on our website and included with any printed materials like keyrings, stickers, and tags launching later this year.
You’ll need a smartphone to set up your My Home Call profile initially. However, once your profile is set up and secured with your biometrics, you don’t need to have your phone with you to use it in an emergency.
If you’re in a situation where you don’t have your device whether it’s lost, stolen, or out of battery you can still activate My Home Call from someone else’s smartphone. By scanning your biometrics on their device, you can securely access your emergency contacts and send a pre-written alert with your What3Words location.
No data is ever stored on the other person’s device, and access is strictly time limited to protect your privacy.
My Home Call uses biometric authentication to verify your identity; this means your fingerprint or facial recognition, depending on your device and what you set up during registration.
When using someone else’s smartphone in an emergency, you'll be prompted to scan your fingerprint or use facial recognition through our secure system. This ensures that only you can access your emergency contact list and any stored medical information. Without your biometrics, no one else can unlock or trigger your profile even if they have your login details or are using your phone.
This approach keeps your personal data secure while ensuring fast access when it matters most.
No, only you need to have My Home Call set up. In an emergency, you can access your information from any internet-connected smartphone even if it doesn’t have the app.
Simply visit our website and select “Identify” to begin. You’ll securely verify your identity using your biometrics if it’s opened by you the message and call feature will be live. If it’s opened for you, your emergency contacts and any saved medical information will be accessible for 15 minutes, nothing is stored on the other person’s phone.
Your emergency information is only visible for 15 minutes after you successfully verify your identity on a shared or borrowed device.
This limited-time access ensures your data stays secure after the 15 minute window, all information visible on the donor device, is deleted and never saved.
You’re always in control, and your privacy is protected at every step.
If you stop paying for the service, your account will automatically revert to the free version of My Home Call. This means:
You may also request for all your data to be removed immediately this will be completed within 30 days of your request.
No. My Home Call does not display your home address or any personal location history. The only location shared when activated is your current What3Words location, and only with your saved emergency contacts.
We prioritise your privacy and safety, no one can access your address through the app.
My Home Call operates under a fair usage policy. While there’s no strict limit, the service is designed for occasional use in genuine emergencies and isn’t intended to replace a personal mobile phone. Can children use My Home Call?
Yes, children can use My Home Call, but their account must be created and managed by a parent or legal guardian. This ensures appropriate consent and provides added safety and oversight.
Yes, we use your biometrics to access your account, but we do not actually hold them. When you register, you upload them, we convert them into code and delete the originals.
While we can verify your account and confirm it’s your account we cannot confirm your identity.
No, we do not provide an age verification service, your age will be displayed if your account is accessed for you, the reason for this is to enable first responders to assess you as fast as possible.
No, any numbers called, or messages sent will not be stored on the device. Access to your medical info will be displayed for 15 minutes then deleted.
In theory yes, but they would need to scan your face AND fingerprints so you should notice this, unless you are in an accident then the first responders will be able to scan just your fingerprints.
If you’ve lost your phone and need to approach someone to use their phone with My Home Call, it’s important to stay calm, clear, and polite. Here’s a step-by-step guide on how to approach someone:
“Hi, I’m sorry to bother you. I’ve lost my phone and need to quickly contact my emergency contact. I’m using a secure service called My Home Call, it lets me log in and send a safe, pre-written message to my family or friend. Could I please borrow your phone just for a moment to do this?”
Key Points to Mention:
Tips for a Better Response:
The What3Words location feature allows My Home Call to share your precise location with your emergency contacts using a simple, three word address.
What3Words has divided the world into 3m x 3m squares and given each one a unique combination of three words making it easy to communicate your exact location, even in areas without a clear address.
When you activate My Home Call, your current What3Words location is automatically sent to your chosen contacts, helping them find you quickly and accurately in an emergency.
No, the emergency messages in My Home Call are prewritten for your protection. They are designed to clearly communicate that you need assistance without including any sensitive or misleading content.
This is an important security measure to prevent fraud or impersonation. My Home Call will never send a message asking for money. If someone receives a message claiming to be from you and requesting funds, it is fraudulent. Keeping the messages fixed ensures your identity and safety are preserved in high-stress situations.
Yes, My Home Call allows you to securely store essential medical information such as allergies, medical conditions, and medications. This information can be made visible to your emergency contacts or first responders when the app if activated for you.
Your medical details are encrypted and stored in the cloud not on any device and are only accessible for 15 minutes after activation, helping ensure your privacy while enabling critical support when it’s needed most.
My Home Call offers two options:
This ensures that, no matter which version you use, someone can be reached when it matters most.
Yes, My Home Call is ideal for children especially those aged 10 and above who are beginning to navigate the world more independently. It’s designed to let children check in or reach a trusted adult in an emergency, even if they don’t have their own mobile phone.
They can securely access their emergency contacts from a friend’s or responsible adult’s device by using biometric identification through our website. It provides peace of mind for parents and guardians while allowing children to stay connected and safe.
Absolutely. My Home Call is perfect for students living away from home whether it’s their first time in a new city or they’re just looking for added peace of mind.
If their phone is lost, stolen, or out of battery, they can still access their emergency contacts and send a pre-written message with their What3Words location using any internet connected device. It’s a simple way to stay connected and safe, especially when navigating unfamiliar places or situations.
Yes. My Home Call is designed to work even if you don’t own a mobile phone. (although you will need one to set up your account to start with) Your emergency contact details, and medical information are securely stored in the cloud and can be accessed through our website using any internet connected device.
All you need to do is visit the My Home Call website, select “Identify”, and verify your identity. From there, you can trigger an emergency contact alert and share your location ensuring you're never disconnected, even without a phone.
Yes, My Home Call can be used internationally wherever you have access to the internet. If you're travelling abroad and lose access to your own device, you can still visit our website from any internet connected device, verify your identity using your biometrics, and access your emergency contacts.
Please note that features like What3Words location sharing will still function globally, as long as the device you're using has location services enabled. This makes My Home Call a helpful safety tool while travelling, especially in unfamiliar places.
Yes, you can update your emergency contacts at any time. Just log into the My Home Call app on your mobile device, go to your settings, and make any changes you need. Updates take effect instantly, so your emergency information is always up to date.
No, the donor phone does not need to have the What3Words app installed. My Home Call generates a What3Words location link that opens directly in a web browser. This means your location can be viewed instantly on any device with internet access no additional apps required.
Switching from Android to iOS (or the other way around) won’t affect your My Home Call account. Your data is securely stored in the cloud, not on your device. Here's what to do:
There’s no need to set everything up again, and you won’t lose any data during the switch.
My Home Call offers both a free and a paid version:
We're currently preparing to launch and are looking for early adopters this is the perfect time to get involved and help shape the future of My Home Call.
Yes! My Home Call offers a free version that allows you to store 1 emergency contact. While it doesn’t include medical information storage or What3Words location sharing, it gives you a great way to try the app and understand how it works before upgrading.
Once you're ready, you can upgrade to the full version for access to all features, including multiple contacts, medical info, and advanced location sharing.
Currently, My Home Call does not offer a family plan. However, we're actively working on it and plan to introduce a family subscription option later this year. This upcoming feature will make it even easier for families to stay connected and support each other in emergencies. Stay tuned for updates!
Yes, you can cancel your My Home Call subscription at any time. If you choose to cancel, your access to premium features will continue until the end of your current billing period. After that, your account will revert to the free version, where you can still store one emergency contact but won’t have access to features like medical info or What3Words location sharing.
Alternatively, you can request for all your personal information to be permanently deleted. If you choose this option, we will ensure your data is securely removed from our systems within 30 days.
Currently, My Home Call is in its early launch phase, and while we are actively engaging with emergency services, widespread adoption by first responders is still developing. That’s why we’re building a strong user base first the more people who use and support the app, the more compelling the case for official integration becomes.
We’re also working to educate and collaborate with emergency services, starting with local trials and awareness campaigns. In the meantime, My Home Call provides immediate value by allowing your trusted contacts to access your essential information and location during an emergency even if you don’t have your phone.
Currently, emergency services do not have direct access to My Home Call data. However, if someone finds you in an emergency, including a first responder, they can use any internet connected device to visit our website, tap “Identify,” and use your fingerprints to access your emergency profile. This includes your pre-approved emergency contacts, critical medical information (if added).
We’re actively working to engage emergency services and explore official partnerships. As adoption grows, we hope to integrate more directly with first responders for faster, seamless access in the future.
If you're unconscious and unable to communicate, My Home Call is designed to help others access your emergency information quickly and securely. To make this possible, we recommend users display a visible prompt such as a lock screen message, wristband, keyring, or tag that instructs others to go to our website and click “Identify.” From there, your fingerprint (or passcode if shared) can grant access to your emergency contacts and essential medical details.
To support this, we’ll be offering My Home Call keyrings, zip tags, stickers, and other visual identifiers through our website later this year making it even easier for others to recognise that you’re protected by My Home Call and know how to help.
Clear, visible cues could make all the difference in an emergency.
That’s okay My Home Call respects the privacy of those who lend their phone.
If you're using your phone as a donor device to help someone:
The system is designed so you can help safely and anonymously, with zero risk to your privacy.
Please fill in the form below and we’ll contact you ASAP.