Acceptable Use Policy (AUP)

This Acceptable Use Policy (“AUP”) outlines the permissible and prohibited uses of the My Home Call application and its associated services (collectively, the “Service”). This AUP is designed to ensure the integrity, security, and availability of My Home Call for all users and to prevent misuse. Your use of the Service is conditioned upon your compliance with this AUP, our Terms of Use, End User Licence Agreement (EULA), and Privacy Policy, all of which are incorporated by reference.

By accessing or using My Home Call, you agree to abide by this AUP. Effective Date: June 05, 2025

1. Purpose of My Home Call

My Home Call is a personal safety tool intended to securely store and provide quick access to your emergency contact details and vital medical information in genuine emergency situations, particularly when your mobile phone is unavailable or you are incapacitated. It is designed to assist bystanders, first responders, and yourself in critical moments.

2. General Principles of Acceptable Use

You agree to use My Home Call in a manner that is:

• Lawful: Compliant with all applicable local, national, and international laws and regulations.
• Ethical: Respectful of the rights and privacy of others.
• Responsible: Used in a way that does not harm the Service, other users, or third parties.
• Intended: Consistent with the primary purpose of the Service as a personal emergency information tool.

3. Prohibited Uses

The following uses of My Home Call are strictly prohibited:

Unlawful or Fraudulent Activities:

• Using the Service for any illegal activities, including but not limited to storing or transmitting illegal content, engaging in fraud, or facilitating any criminal enterprise.
• Impersonating any person or entity or falsely stating or otherwise misrepresenting your affiliation with a person or entity.
• Providing false, inaccurate, or misleading personal or medical information.

Abusive or Harassing Conduct:

• Using the Service to harass, stalk, threaten, defame, or abuse others.
• Transmitting any content that is discriminatory, racist, hateful, or otherwise objectionable.

Security Violations:

• Attempting to gain unauthorised access to any part of the Service, other users’ accounts, or related systems or networks.
• Circumventing or attempting to circumvent any security features or access controls of the Service.
• Introducing viruses, malware, worms, time bombs, Trojan horses, or any other harmful or malicious code into the Service or its related systems.
• Engaging in any activity that could disable, overburden, or impair the proper working of the Service, its servers, or networks (e.g., Denial of Service attacks).
• Scanning or probing our systems for vulnerabilities without explicit prior written authorisation.

Misuse of Information & Data:

• Using information accessed via My Home Call for any purpose other than providing emergency assistance to the individual whose profile is accessed.
• Collecting, harvesting, or storing personal data about other users without their express consent.
• Engaging in data mining, scraping, or any form of automated data extraction from the Service beyond what is necessary for your personal use as intended by the Application.
• Creating multiple accounts to bypass usage limits, abuse promotional offers, or for any other dishonest purpose.

Commercial Use & Resale:

• Reselling, sublicensing, leasing, renting, or otherwise commercially exploiting any part of the My Home Call Service.
• Integrating My Home Call with other commercial services or products without explicit written agreement from My Home Call Ltd.

Disruption of Service:

• Any use that interferes with or disrupts the Service, its functionality, or the ability of other users to access or use the Service.
• Excessive or automated access requests that place an unreasonable burden on our infrastructure, as further defined in our Fair Usage Policy.

Violation of Intellectual Property:

• Infringing upon My Home Call’s or any third party’s intellectual property rights, including copyrights, trademarks, patents, and trade secrets.
• Decompiling, reverse engineering, disassembling, or attempting to derive the source code of the Application.

4. Third-Party Services

When using My Home Call, you may interact with features provided by our third party partners (e.g., What3Words, Tech5, Loqate). Your use of these integrated features is also subject to their respective terms of service and acceptable use policies. You agree not to use these third party services in any way that violates their terms or this AUP.

5. Monitoring and Enforcement

My Home Call reserves the right, but does not assume the obligation, to monitor your use of the Service for compliance with this AUP. We may investigate any suspected violation of this AUP and take appropriate action in our sole discretion. Such actions may include:

• Issuing a warning.
• Temporary suspension of your account and/or access to the Service.
• Permanent termination of your account and/or access to the Service. 
• Reporting prohibited activities to law enforcement authorities. Pursuing legal action as appropriate.

My Home Call reserves the right to remove or disable access to any content or data that violates this AUP or is otherwise objectionable, in our sole discretion, without prior notice.

6. Reporting Violations

If you become aware of any violation of this AUP, please report it immediately to us at: hello@myhomecall.com.

7. Changes to this Policy

My Home Call reserves the right to modify this Acceptable Use Policy at any time. Any changes will be effective immediately upon posting the updated policy on our website or within the Application. We will endeavour to notify you of significant changes via the app or your registered email. Your continued use of the Application after such modifications constitutes your acceptance of the revised AUP.

By using My Home Call, you acknowledge that you have read, understood, and agreed to this Acceptable Use Policy.