Fair Usage Policy

This Fair Usage Policy (“FUP”) ensures My Home Call provides a reliable and high-quality service to all users, preventing misuse or excessive resource consumption that could negatively impact the overall experience. This FUP is an integral part of our Terms of Use and End User Licence Agreement.

Effective Date: June 05, 2025

1. Purpose of this Policy

My Home Call is built as a personal safety tool for genuine emergencies. This FUP aims to:

Ensure optimal performance and availability of the Application for all users.
Prevent any single user’s activity from unreasonably burdening our cloud infrastructure or support services.
Outline acceptable and prohibited uses of the Application to maintain its integrity and intended purpose.

2. General Principles of Fair Usage

We consider “fair usage” to be the use of My Home Call in a manner consistent with that of a typical, individual user requiring access to their emergency information during genuine emergencies. This generally means:

Personal Use Only: The Application is licensed for your individual, personal safety use. It is not intended for commercial, automated, or high volume data storage or retrieval.
Reasonable Access Frequency: Accessing your profile and data should occur as needed for legitimate safety and emergency purposes, not for continuous, repeated, or automated checks.
Non Disruptive Use: Your use of the Application should not interfere with or disrupt the network, servers, or other users’ ability to access My Home Call.

3. Prohibited Activities

The following activities are considered a breach of this Fair Usage Policy and are strictly prohibited:

Excessive or Automated Access: Using automated scripts, bots, or any software to access or retrieve data from My Home Call at an unusually high frequency; repeatedly accessing your profile or generating location data without a legitimate emergency or testing purpose (beyond reasonable occasional testing); or attempting to “stress test” or deliberately overload My Home Call’s servers or infrastructure.
Unlawful or Abusive Use: Storing or attempting to store any illegal, offensive, harmful, or inappropriate content; using My Home Call to harass, stalk, threaten, or defame any individual or entity; or any use that violates applicable laws or regulations.
Data Manipulation or Exploitation: Attempting to reverse engineer, decompile, or gain unauthorised access to My Home Call’s systems or data belonging to other users; creating multiple accounts for the purpose of circumventing any intended usage limits or abusing the pilot pricing; or using the service for data mining, scraping, or any form of data extraction beyond what is necessary for your personal emergency use.
Commercial Use: Reselling, sublicensing, or otherwise commercially exploiting any part of the My Home Call service; or integrating My Home Call with other commercial services without explicit written agreement from My Home Call Ltd.
Disruption of Service: Uploading or transmitting any viruses, malware, or other malicious code; or engaging in any activity that could damage, disable, overburden, or impair My Home Call’s servers, networks, or the Application’s functionality.

4. Monitoring and Enforcement

My Home Call reserves the right to monitor usage patterns to ensure compliance with this FUP. While we respect user privacy, we may collect aggregated and anonymised data to identify abnormal usage patterns.

If we determine, in our sole discretion, that your usage is inconsistent with fair usage or constitutes a breach of this policy, we may take the following actions:
Notification: We will typically contact you via your registered email address to inform you of the excessive or prohibited use and request that you adjust your usage to comply with this FUP.
Suspension or Restriction: If the excessive or prohibited use continues after notification, or in cases of severe or immediate impact on our services, we reserve the right to temporarily suspend or restrict your access to all or part of the Application.
Termination: In extreme or persistent cases of FUP violation, or if your actions cause significant harm to My Home Call’s services or other users, we may terminate your account and access to the Application, without refund for any prepaid fees.

5. Changes to this Fair Usage Policy

My Home Call reserves the right to modify this Fair Usage Policy at any time. Any changes will be effective immediately upon posting the updated policy on our website or within the Application. We will endeavour to notify you of significant changes via the app or your registered email. Your continued use of the Application after such modifications constitutes your acceptance of the revised FUP.

6. Contact Us

If you have any questions about this Fair Usage Policy, please contact us at: hello@myhomecall.com