A Better Way to Reconnect Separated Guests

My Home Call helps live events reduce pressure on welfare, stewarding, and security teams by giving attendees a secure, self-service way to reconnect when phones fail, batteries die, signal drops, or groups get separated.

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A Better Way to Reconnect Separated Guests

The Challenge

Festival safety is tested most when guests get separated, and at live events that is an everyday reality.

Flat batteries, lost phones, overloaded networks, and large moving crowds can quickly turn a simple separation into a welfare issue, a security issue, or a poor guest experience.

My Home Call is an event welfare solution that gives attendees another way to reconnect when normal communication fails.

How It Works

STEP 1

Find a device

If a guest becomes separated from their group, they can access My Home Call through a dedicated onsite kiosk or any available smartphone.

STEP 2

Identify me

They select Identify Me, enter their name, and complete a quick secure facial scan to unlock their account.

STEP 3

Contact

From there, they can contact saved friends or use Festival Buddy to leave a digital breadcrumb for their group to pick up later.

STEP 4

Share location

Each update can include a precise what3words location, helping reunions happen faster and more accurately across large sites.

Festival Buddy

Built for real event conditions

Festival Buddy is My Home Call’s feature for festivals, concerts, and large public gatherings. It gives attendees a smarter way to reconnect when calls, texts, and signal cannot be relied on.

Using the My Home Call AI chat assistant, a guest can leave a digital breadcrumb for their friends, a simple update showing where they are, where they are going next, or where to meet them.

When their friends later check in through a My Home Call kiosk or smartphone, they can retrieve the latest breadcrumb and follow it.

Festival Buddy works particularly well in environments where:

Signal is unreliable

Phones are out of battery

Crowds are constantly moving

Groups can be separated for long periods

Festival Buddy requires attendees in the group to have the free My Home Call app set up in advance.

Why Event Producers Use My Home Call

My Home Call is designed to make contact possible without creating a back door to unrestricted phone use.

Reduce pressure on frontline teams

Give separated guests a self-service route before the issue reaches welfare, stewarding, or security.

Improve the guest experience

Help attendees feel safer, more supported, and more confident if they become separated.

Strengthen duty of care

Add a practical and visible safety measure for isolated, vulnerable, or distressed guests.

Work in real event conditions

My Home Call is designed for the realities of live events, where phones are lost, batteries die, and networks cannot be relied on.

Support faster reunions

With secure access and what3words location sharing, guests can reconnect more precisely and efficiently.

Secure by design

The kiosk experience is tightly controlled, with no open browsing, no social media access, and no public display of personal contact details.

Operational Benefits

My Home Call can help event teams by:

Reducing lost-friend cases escalating to staff

Giving guests a clear fallback when communication fails

Supporting faster, more precise reunions

Improving the visibility of your event’s safety offering

Adding a practical digital layer to your welfare and guest services strategy

It is not there to replace your teams. It is there to reduce avoidable pressure on them.

Designed For

My Home Call is suitable for:

Music Festivals

Outdoor Concerts

Multi-stage Venues

Large Public Gatherings

Camping Festivals

Stadium Events

Why It Matters

When guests get separated at a live event, the issue is rarely just about communication.

It affects confidence, welfare, staff time, and the overall event experience.

The better the fallback plan, the easier it is for guests to stay calm, for teams to stay focused, and for events to run smoothly.

Bring a Better Backup Plan to Your Event

My Home Call helps live event producers give attendees a secure, self-service way to reconnect when communication fails, reducing pressure on teams and improving the guest experience across the site.

Connect with us See how it works