A way for your child to contact you without their own phone

My Home Call lets a child reach a saved trusted contact from any smartphone, with just their name and face, with no app to download, no password and no numbers to remember. Through our Always a Way Home campaign, messaging, calling and what3words location sharing are free for every child in the UK.

How it works Set up your child's free account

Their plans change. They can still reach you.

Missed the bus? Finished training early? When your child needs to contact home, they can borrow a smartphone and connect with the trusted contact you’ve chosen.

Any smartphone. Always a way home.

STEP 1

One trusted contact, free

Every child can reach one saved trusted adult at no cost. Add more with an affordable plan whenever you need them.

STEP 2

No phone of their own needed

They reach home from any borrowed phone or a My Home Call kiosk. Nothing to download or unlock on that device.

STEP 3

Their location, shared

A precise what3words location goes with the message, so the trusted adult knows exactly where they are.

How it works

Three simple steps

A parent sets it up

A parent or guardian creates the child's secure profile in the app and chooses their trusted contact. A trusted adult is always in control.

The child checks in

On a borrowed smartphone or a kiosk, the child opens My Home Call, enters their name, and completes a quick, secure facial scan. No app, no password.

A message goes home

A secure message and their location reach the trusted adult. Outside school, the child can also make a short call. Personal numbers are never shown.

Set up your child’s free My Home Call account

Download My Home Call on your smartphone, create your child’s profile and choose their trusted contact. You manage the account, with one trusted contact included free. Your child doesn’t need their own phone or the app.

Set up your child’s free account →

Parent and child setting up on a smartphone

Free for every child, and giving back.

My Home Call is free for every child in the UK. As we grow, we are committing to give a share of our profits to children's safeguarding, and to build a direct link to a trusted children's helpline into the app, so every child always has a route to specialist help alongside their trusted contact.

A free account for every child in the UK

A direct route to a children's helpline, coming to the app

A profit pledge a share given back as we grow

Trust and safety

STEP 1

No photos stored

We never keep an image of your child's face. Identity is confirmed with a non-reversible code, not a picture.

STEP 2

You stay in control

A parent or guardian sets up and manages the account, and contact is always started by the child. No one can reach in to contact your child through the platform.

STEP 3

Refreshed and deleted

We are the sole guardian of the data. Details are refreshed with your consent each year, and deleted within 30 days if an account closes or consent is withdrawn.

Good to know

Questions, answered

Is it really free?

Yes. Every child in the UK gets a free account with one saved trusted contact, at no cost. There is nothing to pay to set it up, or to reach that contact when it matters. If you want to add more trusted contacts later, you can move to an affordable plan at any time.

Does my child need their own phone?

No, and that is the whole point. Your child can reach home from any borrowed smartphone or from a My Home Call kiosk, with nothing to download or unlock on that device. A flat battery, a forgotten charger, a lost phone or a phone free school day does not leave them stuck.

How does it know it is my child?

When you set the account up, your child completes a quick facial scan. The facial image is never stored. It is converted to an encrypted code, and the original is deleted. When your child checks in on any smartphone or a kiosk, the live scan is matched to that code on our servers to confirm it is them, and the camera image is then deleted.

Can someone else contact my child through it?

No. Contact only ever runs one way, and it is always your child who starts it. The app lets your child reach the trusted contacts you have approved, and nobody can use My Home Call to message, call or reach in to your child. You choose and manage who is on their list.

What happens at a phone free school?

In a phone free school, your child uses a My Home Call kiosk rather than a phone. They enter their name, a quick facial scan confirms who they are, and they choose a trusted contact and a short pre-written message, which is sent by text. School kiosks are for messaging only. This sits alongside whatever the school already uses to store phones during the day, and gives pupils a calm, controlled way to reach home with no personal phone in sight. We are the sole data controller, and the school holds none of your child’s details.

How is my personal data protected?

Protecting your child’s data is our highest priority, and we are the sole guardian of it. The facial image is never stored. It is converted to an encrypted code, and the original is deleted. No message history is ever saved. Your child’s details are held securely in the cloud, never on the device they use.

We refresh the account and your consent once a year. If you close the account, or do not renew, the encrypted code is permanently deleted within 30 days, and you stay in control throughout. Compliant with UK laws on general data processing regulations (GDPR).