Fair Usage Policy

Effective date: 24 June 2026

This Fair Usage Policy (“FUP”) helps My Home Call provide a reliable, high quality service to all users by preventing misuse or excessive use of resources that could affect the experience for others. It forms part of our Terms of Use and End User Licence Agreement (EULA), and should be read together with our Acceptable Use Policy, Privacy Policy, and Data Retention Policy.

1. Purpose of this policy

My Home Call is a biometric safety platform that helps people reach a saved emergency contact when they need to. This Fair Usage Policy aims to:

Ensure the Service performs well and remains available for all users.
Prevent any single user’s activity from placing an unreasonable burden on our infrastructure or support services.
Set out acceptable and prohibited use, so the Service is used for its intended purpose.

2. General principles of fair usage

We consider fair usage to be use of My Home Call in the way a typical individual user would, to reach their own saved emergency contacts when needed. This generally means:

Personal use only: the Service is licensed for your individual, personal safety use. It is not intended for commercial, automated, or high volume use.
Reasonable frequency: you activate the Service as needed for genuine safety purposes, rather than through continuous, repeated, or automated requests.
Non-disruptive use: your use does not interfere with the network, our servers, or other users’ ability to use the Service.

3. Prohibited activities

The following activities breach this Fair Usage Policy and are prohibited.

Excessive or automated access

Using scripts, bots, or other software to access the Service at an unusually high frequency.
Repeatedly activating the Service without a genuine need, beyond reasonable, occasional testing.
Attempting to stress test or deliberately overload our servers or infrastructure.

Unlawful or abusive use

Storing or attempting to store any illegal, offensive, or harmful content.
Using the Service to harass, stalk, threaten, or defame any individual or entity.
Any use that breaches applicable laws or regulations.

Data manipulation or exploitation

Attempting to reverse engineer, decompile, or gain unauthorised access to our systems or to other users’ data.
Creating multiple accounts to circumvent usage limits or abuse pilot pricing.
Data mining, scraping, or any form of data extraction beyond what is necessary for your personal use.

Commercial use

Reselling, sublicensing, or otherwise commercially exploiting any part of the Service.
Integrating My Home Call with other commercial services without the explicit written agreement of My Home Call Ltd.

Disruption of service

Uploading or transmitting any virus, malware, or other malicious code.
Any activity that could damage, disable, overburden, or impair our servers, networks, or the Service.

4. Monitoring and enforcement

We may monitor usage patterns to ensure compliance with this FUP. While we respect your privacy, we may use aggregated and anonymised data to identify abnormal usage. If we determine, at our discretion, that your use is inconsistent with fair usage or breaches this policy, we may:

Notify you: we will usually contact you at your registered email address to explain the issue and ask you to bring your use back in line with this policy.
Suspend or restrict: if the issue continues after notification, or in cases of severe or immediate impact, we may temporarily suspend or restrict your access to all or part of the Service.
Terminate: in serious or persistent cases, or where your actions cause significant harm to the Service or other users, we may terminate your account and access without refund of any prepaid fees.

5. Changes to this policy

We may modify this Fair Usage Policy at any time. Any changes take effect when the updated policy is posted on our website or within the application. We will endeavour to notify you of significant changes via the app or your registered email. Your continued use of the Service after any change constitutes acceptance of the revised FUP.

6. Contact us

If you have any questions about this Fair Usage Policy, please contact us at hello@myhomecall.com.

By using My Home Call, you acknowledge that you have read, understood, and agree to this Fair Usage Policy.